Three ways to work with Acrivos IT.
Protect starts at $39 per user per month. All three tiers include Structured Onboarding. Agreements are month-to-month.
Protect
An enterprise-grade security stack, built and maintained by Acrivos. You run your environment. We keep the stack current and are on call when you need us.
Who it is for
Organizations that want real cybersecurity without outsourcing their IT operations. Protect gives you an enterprise security stack without changing how your environment is run today. Acrivos sources, integrates, and maintains the tools. Your team stays in control.
Co-Managed IT Scenario
Internal IT teams that want enterprise-grade security tools without the overhead of sourcing, licensing, and maintaining them. Protect handles the security layer. Your team handles everything else.
What is included
- Managed Detection and Response with 24/7 SOC coverage
- Cloud Access Protection
- Email Protection
- Security Awareness Training
- Password Management
- 24/7 Device Monitoring and Health Management
Billed separately
- Tier 1 Helpdesk: $175 per hour
- Tier 2 Engineer: $225 per hour
- Tier 3 Senior Engineer: $275 per hour
- All support billed in 15-minute increments
Protect covers the security stack, tool maintenance, and 24/7 SOC response. Hands-on support for your environment is available at the rates listed. If you want Acrivos to manage your IT day-to-day, that is what Essentials is for. Add-ons are billed separately. View Add-Ons
Best fit for
- •Organizations that need protection now but are not ready to outsource IT support
- •Startups building a security foundation before they have a full IT budget
- •Companies with internal IT staff who want a managed security layer without changing their support model
- •Any organization that wants MDR, email security, and device monitoring without a long-term MSP commitment
Essentials
Day-to-day operational IT support, so your team can focus on work instead of IT problems.
Who it is for
Small teams and organizations without dedicated IT staff. If your users need someone to call when something breaks, and you want IT operations handled day-to-day without hiring for it, Essentials covers it. Helpdesk, workspace administration, patching, and asset management - all included.
Co-Managed IT Scenario
IT departments with senior engineers who want to hand off tier-1 helpdesk and routine end-user support. Your team focuses on infrastructure and projects. Acrivos handles the daily operational work.
What is included
- Everything in Protect
- Helpdesk Support by Phone and Email
- Cloud Workspace Administration and Support
- IT Asset Inventory and Lifecycle Management
- Comprehensive Patch Management and Updates
Billed separately
- Onsite Support as Needed: $225 per hour
- Infrastructure Management (on-site and cloud): $225 per hour
Onsite visits and infrastructure work are not included in the base rate. They are billed at the hourly rates listed above when needed. Add-ons are billed separately. View Add-Ons
Best fit for
- •Small teams without a dedicated IT person
- •Organizations running entirely on Microsoft 365 or Google Workspace
- •Companies that want helpdesk, patching, and asset management handled without hiring for it
- •Teams that want predictable monthly IT costs with no surprise hourly bills for routine work
Structured Onboarding: your environment, brought to standard.
Acrivos cannot deliver on its service commitments if your environment is not set up correctly. Structured Onboarding is the work that closes that gap - tool deployment, configuration, documentation, and gap remediation. It runs in parallel with your active service, so you are not waiting for onboarding to finish before protection starts.
The scope varies by tier. Here is what onboarding covers for each plan.
Focused on deploying and validating the full security stack before monitoring and protection go live.
- •Deploy SentinelOne Complete MDR to all endpoints and confirm SOC enrollment
- •Configure ConnectWise SOC cloud access protection for the organization
- •Implement Proofpoint email security and activate the SAT training platform
- •Roll out 1Password and complete initial vault and policy configuration
- •Install Auvik and ConnectWise RMM agents and validate 24/7 monitoring coverage
Everything in Protect Onboarding, plus the operational groundwork needed to deliver consistent day-to-day support.
- •Everything included in Protect Onboarding
- •Complete IT asset inventory and build lifecycle documentation
- •Audit and harden the Microsoft 365 or Google Workspace tenant
- •Configure the helpdesk onboarding workflow and user ticketing portal
- •Establish baseline patch management policies across all managed devices
Everything in Essentials Onboarding, plus the strategic and infrastructure groundwork required for a full partnership role.
- •Everything included in Essentials Onboarding
- •Review and consolidate vendor contracts and third-party relationships
- •Assess backup and disaster recovery architecture and document the current state
- •Build an IT budget baseline and initial technology roadmap
- •Complete Infrastructure Care onboarding for servers, firewalls, and infrastructure devices (where applicable)
Onboarding fee structure
Month-to-month
No contract commitment. The full Structured Onboarding fee is due at signing. Service begins immediately - onboarding runs in parallel to bring your environment up to the Acrivos standard.
1-year agreement
Commit to a one-year term and the onboarding fee is reduced by 50%. Half the cost, same full onboarding.
2-year agreement
Commit to a two-year term and the onboarding fee is waived entirely. Full onboarding at no additional charge.
Technology Stack Assessment waiver
If your environment already meets the Acrivos baseline following a Technology Stack Assessment, the onboarding fee may be waived regardless of contract term.
Everything that is included, side by side.
Protect $39 / user / mo | Essentials $109 / user / mo | Premium $189 / user / mo | |
|---|---|---|---|
| Build My Plan | Build My Plan | Build My Plan | |
| Security Foundation | |||
| 24/7 Security Operation Center | |||
| Email protection | |||
| Security awareness training | |||
| Password management | |||
| Device monitoring | |||
| User Support | |||
| Helpdesk support (phone & email) | |||
| Microsoft 365 & Google Workspace support | |||
| IT Operations | |||
| Asset inventory & lifecycle management | |||
| Patch management & updates | |||
| Onsite support | |||
| Infrastructure Care (servers, firewalls, infrastructure) | |||
| Strategic Support | |||
| Vendor coordination | |||
| New workstation setup | |||
| Backup & disaster recovery planning | |||
| IT budget management | |||
| Quarterly business reviews | |||