What does the Protect plan include?

Protect includes Managed Detection and Response with 24/7 SOC coverage, cloud access protection, email protection, security awareness training, password management, and 24/7 device monitoring and health management. All managed by Acrivos IT at $39 per user per month.

What does the Essentials plan include?

Essentials includes everything in Protect plus helpdesk support by phone and email, cloud workspace administration and support, IT asset inventory and lifecycle management, and comprehensive patch management. Priced at $109 per user per month.

What does the Premium plan include?

Premium includes everything in Essentials plus Infrastructure Care, vendor coordination, new workstation setup, backup and disaster recovery planning, IT budget management, and quarterly business reviews. Priced at $189 per user per month.

What is Structured Onboarding and why is there a fee?

Structured Onboarding is the process Acrivos uses to bring your environment up to the Acrivos standard. Your service begins immediately - onboarding runs in parallel from day one. The fee equals two months of your total monthly service cost. A one-year agreement reduces it by 50%, a two-year agreement waives it entirely, and a Technology Stack Assessment may waive it regardless of term.

Are agreements month-to-month or locked in?

All agreements are month-to-month from day one. You are never locked into a long-term contract. The one-year and two-year terms are optional paths that reduce or eliminate the Structured Onboarding fee.

Legal

Managed Services Terms and Conditions

These Managed Services Terms and Conditions (“Agreement”) govern the managed IT services (“Services”) provided by Acrivos IT (“Service Provider”) to the client (“Client”) who has executed a valid Scope of Work (“SOW”) with the Service Provider. This Agreement is incorporated by reference into the SOW.

1. Term and Termination

1.1. Agreement Term

The SOW shall commence on the Effective Date for the Initial Term specified in the SOW. Following the Initial Term, the SOW shall automatically renew for successive twelve (12) month periods unless either party provides written notice of non-renewal at least thirty (30) days prior to the end of the current term.

1.2. Termination for Cause

Either party may terminate this Agreement for a material breach if the breaching party fails to cure such breach within thirty (30) days of receiving written notice.

1.3. Early Termination Fee

If the Client terminates this Agreement for any reason other than a material breach by the Service Provider (as defined in Section 1.2), the Service Provider reserves the right to charge Client an Early Termination Fee. This fee will be calculated as the total monthly recurring charge specified in the SOW multiplied by the number of months remaining in the current term.

1.4. Post-Termination

Upon termination, the Service Provider will assist in the transition of services to a new provider. Service Provider reserves the right to bill for transition assistance at the Service Provider’s standard hourly rate as defined in the SOW. The Service Provider reserves the right to withhold the final transfer of documentation and administrative access until all outstanding invoices, including any applicable Early Termination Fees, are paid in full. The Client remains responsible for the full term of any third-party service contracts (e.g., internet, software subscriptions) procured on their behalf by the Service Provider.

2. Service Level Agreement (SLA)

2.1. Support Channels

All support requests must be submitted via email to help@acrivos.com or by helpdesk phone number.

2.2. Response Times

The Service Provider will respond to and resolve issues based on the following priority levels during standard Business Hours (Monday–Friday, 8:00 AM – 6:00 PM ET, excluding federal holidays).

Priority	Description	Response Time
P1 – Critical	Entire business operations are down; multiple users affected with no workaround.	30 Minutes
P2 – High	A critical business function is degraded or unusable; a few users affected.	1 Business Hour
P3 – Medium	Minor impact on a non-critical system; one user affected.	4 Business Hours
P4 – Low	General inquiry, service request, or planned maintenance.	12 Business Hours

2.3. Support Model & Onsite Visits

Remote-First: The Service Provider operates on a remote-first support model. All support will be performed remotely in accordance with the SLA. The Service Provider reserves the right to determine, in its sole discretion, if an issue requires an onsite visit.
After-Hours: Service Provider reserves the right to bill for after-hours emergency support (for P1 issues) at a rate of $250/hour with a 2-hour minimum.
No Issue Found: Provider reserves the right to bill at standard hourly rates for any onsite service requested by the Client where no issue is found.

3. Fees and Payment

3.1. Fee Adjustments

Beginning on the first anniversary of the Effective Date, and on each subsequent anniversary, all service fees will increase by 3%.

3.2. Late Payments and Suspension

The Service Provider reserves the right to suspend all Services if payment is not received within thirty (30) days of the invoice date. Overdue invoices will incur a recurring late fee of 6% of the outstanding balance plus a $65 administrative fee.

4. Client Obligations

To receive the Services, the Client agrees to meet and maintain the following standards at their own expense:

Access: Provide the Service Provider with necessary remote and physical access to all covered systems, locations, and personnel.
Minimum Standards: Ensure the IT environment meets the following minimum requirements:
- All software must be genuine, licensed, and supported by the vendor.
- All server and endpoint devices must run the Service Provider’s specified security and backup solutions.
- Microsoft 365 Business Premium/E3, Google Workspace Business Plus, or equivalent licensing must be in place for security and compliance.
- If the Client is bound to security compliance requirements, the Client must have the applicable feature license that allows the Service Provider to secure the Client’s environment.
Hardware and Software Compliance: All hardware and software must be under an active vendor support contract to be considered “Compliant.” The Service Provider reserves the right to not support “Non-Compliant” systems. The Service Provider also reserves the right to bill, on a time and materials basis, for any support provided for “Non-Compliant” systems.

5. Exclusions, Warranty, and Liability

5.1. Service Exclusions

This Agreement and the Services provided do not cover costs for:

Hardware, software, licensing, or shipping.
Support for hardware or software that is no longer supported by its manufacturer (“Non-Compliant”).
Third-party vendor support or incident fees.
Issues caused by acts of God, power failures, or unauthorized modifications to the environment.
User training or application programming.

5.2. Warranty Disclaimer

Service Provider disclaims all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose. The Services are provided “as is.”

5.3. Limitation of Liability

In no event shall the Service Provider be liable for any indirect, special, or consequential damages, including loss of profits or data. The Service Provider’s total liability under this Agreement shall not exceed the total fees paid by the Client in the three (3) months preceding the event giving rise to the claim.

6. General Provisions

Confidentiality: Both parties agree to protect the other’s confidential information and not disclose it to any third party without written consent, except as required by law.
Non-Solicitation: During the term of this Agreement and for two (2) years thereafter, the Client agrees not to hire or solicit any employee of the Service Provider. A violation of this clause will result in a liquidated damages fee equal to 80% of the employee’s total annual compensation.
Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the State of New Jersey.
Entire Agreement: This Agreement, together with the executed SOW, constitutes the entire agreement between the parties and supersedes all prior communications. It may only be modified in writing and signed by authorized representatives of both parties.
Order of Precedence: In the event of any conflict between this Agreement and an executed SOW, the terms of the SOW shall control with respect to the specific engagement described therein.

7. Website Terms of Use

7.1. Use of This Site

This website is provided for informational purposes. The content describes services offered by Acrivos Systems Inc. Pricing estimates generated by the calculator are for reference only and do not constitute a binding quote or contract.

7.2. Intellectual Property

All content on this site, including text, design, and structure, is the property of Acrivos Systems Inc. You may not reproduce or distribute content without written permission.

7.3. Limitation of Liability

Acrivos Systems Inc is not liable for any damages arising from your use of this website or reliance on its content.

8. SMS Messaging Program (A2P 10DLC Compliance)

Program Name: Acrivos Systems Inc.

Program Description: By opting into our SMS program, you can expect to receive messages related to your inquiries, support tickets, service updates, and occasional promotional offers regarding our IT services.

Opt-Out Instructions: You can cancel the SMS service at any time. Simply text “STOP” to the shortcode or number from which you received the message. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us.

Rejoining Instructions: To rejoin, sign up as you did initially through our website contact form, and we will resume sending SMS messages to you.

Help Instructions: If you experience issues with the messaging program, reply with the keyword “HELP” for more assistance, or reach out directly to info@acrivos.com or call us at our main support number.

Carrier Liability Disclaimer: Carriers are not liable for delayed or undelivered messages.

Message and Data Rates: As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.

Age Restriction: You must be 18 years of age or older to opt into our SMS messaging program.

Privacy Inquiries: For privacy-related inquiries, please refer to our Privacy Policy.

Acrivos Systems Inc — 431 Claremont Ave, Teaneck NJ 07666 — info@acrivos.com
Last updated: April 23, 2026